Trust Center
Welcome to Hootsuite's Trust Center. Our commitment to data privacy and security is embedded in every part of our business.
Our Information Security Management System and program is aligned with the NIST Cybersecurity Framework (CSF), and Hootsuite has a comprehensive suite of security policies based on NIST CSF, NIST 800-53, ISO 27001, SOC 2 Trust Services Criteria, FedRAMP, and GDPR. The security policies are grounded in the key principles of least privilege, need-to-know, and segregation of duties, and govern access to facilities, systems, and data. The policies are refreshed annually, approved by senior management, and reviewed by our external auditors. Our independent annual SOC 2 audit report, ISO 27001 certification, and FedRAMP certification provide details on our ISMS and its relationship with the various standards.
Use this portal to learn about our security and privacy posture and request access to our security documentation.
Knowledge Base (FAQ)
Trust Center Updates
Earlier today, an update to the CrowdStrike Falcon Sensor caused widespread issues on Windows systems. Crowdstrike’s official response can be found here (https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/). We want to reassure you that we have thoroughly reviewed our IT infrastructure and platform, and we can confirm that this incident has not affected any of our customers.
We will keep you informed of any updates through our Trust Center. If you have any questions or need further assistance, our team is here to help. Feel free to reach out to us at security.support@hootsuite.com
Hootsuite recently acquired Talkwalker and to support our customers in their security & privacy reviews, Talkwalker certifications, FAQs and more are now available in our Trust Center. Check out the Documents section of the Trust Center for more information.
Last week we launched our new Hootsuite Status Page (https://status.hootsuite.com/), your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it.
Hootsuite's updated Certificate of Insurance is now available. Please check out the Documents section of the Trust Center to review and download as needed for your records.
Hootsuite is excited to share that we have successfully completed our ISO 27001 certification. Please check out the Documents section of the Trust Center to review and download as needed for your records.
If you think you may have discovered a vulnerability, please send us a note.