Trust Center

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Overview

Welcome to Hootsuite's Trust Center. Our commitment to data privacy and security is embedded in every part of our business.

Our Information Security Management System and program is aligned with the NIST Cybersecurity Framework (CSF), and Hootsuite has a comprehensive suite of security policies based on NIST CSF, NIST 800-53, ISO 27001, SOC 2 Trust Services Criteria, FedRAMP, and GDPR. The security policies are grounded in the key principles of least privilege, need-to-know, least functionality, and segregation of duties, and govern facility, system, and data access. The policies are reviewed and approved by senior management, reviewed by our external auditors, and reviewed annually and updated as required. Our independent annual SOC 2 audit report and FedRAMP certification provide details on our ISMS and its relationship with the various standards.

Use this portal to learn about our security and privacy posture and request access to our security documentation.

Compliance

AWS Qualified Software Logo
AWS Qualified Software
CCPA Logo
CCPA
Cyber Essentials Logo
Cyber Essentials
FedRAMP LI-SaaS Logo
FedRAMP LI-SaaS
GDPR Logo
GDPR
ISO 27001 Logo
ISO 27001
PCI DSS Logo
PCI DSS
SOC 2 Logo
SOC 2
SOC 3 Logo
SOC 3
TX-RAMP Logo
TX-RAMP
CSA STAR Logo
CSA STAR
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Hootsuite is reviewed and trusted by

AllianzAllianz
IKEAIKEA
West Midlands PoliceWest Midlands Police
University of MiamiUniversity of Miami
Bacardi LimitedBacardi Limited
Live NationLive Nation
Meliá Hotels InternationalMeliá Hotels International
BumbleBumble
VITAS HealthcareVITAS Healthcare
World Resources InstituteWorld Resources Institute
InteracInterac
Save the ChildrenSave the Children
eBayeBay
SodexoSodexo
PCI DSS
Pentest Summary Letter
Security Whitepaper
SOC 2 Report
SOC 3 Report
Cyber Essentials
ISO 27001
CAIQ
HECVAT Lite
Other Self-Assessments
Cyber Insurance
Privacy FAQS
Information Security Policy
Data Protection Impact Assessment
Hootsuite Architecture Diagram
Hootsuite Data Flow Diagram
Hootsuite TX RAMP Certificate

Risk Profile

Data Access LevelInternal
Impact LevelLow
Recovery Time Objective12 hours
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Product Security

Integrations
Multi-Factor Authentication
Role-Based Access Control
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Reports

PCI DSS
Pentest Summary Letter
Security Whitepaper
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Self-Assessments

CAIQ
HECVAT Lite
Other Self-Assessments
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Data Security

Access Monitoring
Backups Enabled
Data Erasure
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App Security

Responsible Disclosure
Bot Detection
Code Analysis
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Data Privacy

Cookies
Data Breach Notifications
Data Into System
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Access Control

Data Access
Logging
Password Security

Infrastructure

Amazon Web Services
Anti-DDoS
BC/DR
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Endpoint Security

Disk Encryption
Endpoint Detection & Response
Mobile Device Management
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Network Security

Data Loss Prevention
DNSSEC
Firewall
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Corporate Security

Asset Management Practices
Email Protection
Employee Training
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Policies

GDPR Statement
Information Security Policy
Modern Slavery Transparency Act Statement
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Security Grades

Qualys SSL Labs
Hootsuite.com
A+

Trust Center Updates

If you think you may have discovered a vulnerability, please send us a note.

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